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PC help and support is only a phone call away with DrPC! Our DrPC Help desk is available to you for 24 hours a day, 7 days a week to assist you with problems you experience. Our friendly staff can help you with:

General assistance and help
Configuring new devices
Installing new software
Distance is no longer a barrier with DrPC Remote Support. With your permission DrPC can connect* to your system to provide “real time” help and support – just like having the doctor sitting right beside you. Once the problem is established, DrPC can solve the problem right before your eyes! The DrPC Remote Support can help you with:

Advance problem resolution
Spyware/Virus Removal
Training


*You must have a working internet connection for this service

Click to download Remote Support for PC or Mac below:

PC
(TeamViewer.exe)

Mac
(TeamViewerQS.dmg)

Let us come to you! If you have a few irritating problems with your computer or printer, or if you have a really big problem (or two), you can now get everything sorted out at the same time. DrPC offers a personal Computer Technician in the comfort of your own home and as part of our commitment we strive to be ‘user friendly’ by using a language that is easy for our clients to understand and to respect our client’s needs and budget. Anyone, Anywhere, Anytime. No call out fee.

Some of the Services we offer Onsite:

System setup – wireless/broadband, software, fax, printer/scanner
Troubleshooting (i.e. system conflicts and problem resolution
Transfer or Data backup
Security software installation/configuration
Virus/spam-ware removal/protection
Training/familiarisation
…and a whole lot more…

Need us there fast? We can be onsite within 2 hours of your call with our Priority Service (extra fee applies)

* Service does not include any necessary hardware to fix hardware related issues.

Workshop services*

Standard rates - $65 per ½ hour
Priority/Express Service - Up Front Fee Charge - $65.00 surcharge
Data Recovery - Up Front Fee Charge - $65.00 charge (min)

(Customers will be contacted if up-front fee is exceeded)
Minimum charge for any work performed, including quotations and no fault situation is 30 minutes labour.

Mac repairs*

$130.00 charge (min)
(Customer will be contacted if service charges exceed $130.00)

Remote / Phone Support

Standard Rates - $65.00 per ½ hr

Credit Card details must be taken prior to commencement of remote support.
NOTE: Customer must have working internet and email, to use this service.

On Site Services

Standard Rates - $145.00 1st hr
Additional Time - $65.00 per ½ hr
Priority Onsite Service within 2hrs - $65.00 surcharge
Server Rates - $170.00 1st hr
Additional Time - $80.00 per ½ hr
(Travel time will incur from 15km radius from CBD)

After Hours Rates

Monday to Friday 18:00 – 23:00 $215.00 for first hour then $95.00 per half hour
23:00 – 06:30 $290.00 for first hour then $130.00 per half hour
06:30 – 08:30 $215.00 for first hour then $95.00 per half hour
Saturday 08:30 – 17:00 normal charges apply as shop is open.
17:00 – 21:00 $215.00 for first hour then $95.00 per half hour
21:00 – 8:30 $290.00 for first hour then $130.00 per half hour
Sunday 08:30 – 14:00 $215.00 for first hour then $95.00 per half hour
14:00 – 06:30 $290.00 for the first hour then $130.00 per half hour
Public holidays 23:00 – All day $360.00 for first hour then $165.00 per half hour

PAYMENT METHODS: Cash/Cheque/MasterCard/VISA/Amex/Diners/Direct Deposit
***Barter Card is no longer accepted***

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Overview

Dr+PC is the authorized Seagate Data Recovery Service Provider across Australia and New Zealand.

Data Recovery is the process of obtaining usable data from inaccessible storage media and corrupted or deleted file sets.

There are 2 types of data failure:
LOGICAL:
The media has not been physically damaged. A file may have been deleted, reformatted or contaminated with a virus. Generally, in these situations, data is easier to recover as long as the data has not been overwritten by subsequent usage.

PHYSICAL: The media has been damaged or experienced a mechanical/electronic failure. Fire or water damage can result in a physical failure or, in the case of a disk drive, part of the mechanism such as a spindle or head may have failed.

Seagate Recovery Services performs data recovery from:

  • Hard Disc Drives (all brands & interfaces)
  • SSD and Flash Media
  • USB/Firewire Drives
  • Tape Storage (LTO, DLT, AIT, DAT, Travan)
  • RAID (0, 1, 3, 4, 5, 6, 10, etc.)
  • Servers & Virtual Machines (VMware, MS Hyper-V)

How the Recovery Process Works:

  • Drop off the media to any of our service centres and complete the service form.
  • If we can’t recover the data at our center, we securely ship the media to our closest lab.
  • We track the progress of your recovery case. Call us anytime for updates.
  • We email you the recovered directory and file list for confirmation.
  • A new USB hard drive with your recovered data is ready for collection at the center 4-6 business days after confirmation.
  • If there’s no data recovered, there’s no recovery charge.

Pricing - Australia:

Please see matrix below for pricing and turnaround times or call 1300 855 911 for more information.

Workshop Locations – Australia

Dr+PC Workshop Locations
Adelaide: 3/277-281 Sir Donald Bradman Drive Cowandilla SA 5065
Melbourne: 68 Station Street, FAIRFIELD, VIC 3078
Sydney: 3/60 Roberts Road (corner of Rebecca Road) Greenacre NSW 2190
Brisbane: 20/197 Murarrie Avenue Murarrie 4172

DrPC Seagate Service Form - click to download

 
  Get 50% off your first hour for Onsite and Workshop Services at DrPC (SA).*

*Conditions apply. You must present a valid Senior Citizen’s card when dropping off your computer. Excludes hardware and software purchases.
 
 
 
         
 
 
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