Phone and remote support

PC help and support is only a phone call away with Dr PC! Our Dr PC Help desk is available to you for 24 hours a day, 7 days a week to assist you with problems you experience. Our friendly staff can help you with:

• General assistance and help
• Configuring new devices
• Installing new software

Distance is no longer a barrier with Dr PC Remote Support. With your permission Dr PC can connect* to your system to provide “real time” help and support – just like having the doctor sitting right beside you. Once the problem is established, Dr PC can solve the problem right before your eyes! The Dr PC Remote Support can help you with:

• Advance problem resolution
• Spyware/Virus Removal
• Training (Windows and Microsoft products only)

*You must have a working internet connection for this service

Onsite support

Let us come to you! If you have a few irritating problems with your computer or printer, or if you have a really big problem (or two), you can now get everything sorted out at the same time. Dr PC offer a personal Computer Technician in the comfort of your own home – we will fix problems*, install hardware, answer questions and explain what’s wrong using simple words (not geek speak). Anyone, Anywhere, Anytime.

Some of the Services we offer Onsite:

• System setup – wireless/broadband, software, fax, printer/scanner
• Troubleshooting (i.e. system conflicts and problem resolution
• Transfer or Data backup
• Security software installation/configuration
• Virus/spam-ware removal/protection
• Training/familiarisation
• …and a whole lot more…

Need us there fast? We can be onsite within 2 hours of your call with our Priority Service (extra fee applies)

* Service does not include any necessary hardware to fix hardware related issues.

Managed services (business only)

The Dr PC Managed Service provides a maximum level of service quality and response in return for customer commitment to our organisation. Dr PC provide your company with:

• Priority service respons
• Flexible rates with engineer skill level matching individual work requirements
• Reduced rates for work performed
• Monthly detailed reporting of services provided
• Bi-monthly review meeting or as required

Contact us today to discuss how Dr PC can help your business.